HELP CENTRE

Frequently Asked Questions

Everything you need to know about Dobi Pro’s smart linen management platform and RFID technology.

GENERAL

About Dobi Pro

Dobi Pro is a smart linen management platform developed by AMAST Technology. It uses RFID (Radio Frequency Identification) technology to give hotels, commercial laundries, healthcare facilities, and event venues complete real-time visibility over every linen item — from pickup to delivery and back.

Dobi Pro is purpose-built for the hospitality and linen services industry. Our primary customers include hotels and resorts, commercial laundries, healthcare facilities, and F&B or event venues — any operation that handles large volumes of linen and needs accurate, automated tracking.

Dobi Pro is an end-to-end solution. It includes RFID tags that are embedded in linen items, handheld or fixed RFID scanners used at key checkpoints, and a cloud-based software dashboard that consolidates all scan data in real time. You get hardware, software, and ongoing support in one package.

TECHNOLOGY

RFID & How It Works

Dobi Pro is a smart linen management platform developed by AMAST Technology. It uses RFID (Radio Frequency Identification) technology to give hotels, commercial laundries, healthcare facilities, and event venues complete real-time visibility over every linen item — from pickup to delivery and back.

Yes. The RFID tags used in Dobi Pro are rated for industrial laundry use — they withstand high-temperature washing, tumble drying, and chemical detergents. Each tag is designed to last through hundreds of wash cycles, making them a one-time investment per linen item.
RFID scanning achieves near 100% accuracy and eliminates human counting errors entirely. Manual counting is prone to miscounts, especially at high volumes or under time pressure. With RFID, every scan is logged with a timestamp and discrepancies are flagged automatically — no guesswork involved.
Yes. Every time an item is scanned before or after a wash, Dobi Pro increments its wash cycle counter. This lets you monitor linen lifespan and proactively plan replacements before quality deteriorates — reducing unexpected losses and keeping your linen inventory in top condition.

GETTING STARTED

Setup & Implementation

Implementation timelines vary depending on the size of your linen inventory and the number of scan points. For most mid-sized hotel or laundry operations, initial tagging and system setup can be completed within a few days. Our team provides on-site support throughout the setup process.
No. RFID tags can be retrofitted into your existing linen inventory. Our team can help plan a phased tagging rollout so you can start with a portion of your stock and expand coverage over time, minimising disruption to daily operations.
Dobi Pro is designed to work alongside existing hospitality and laundry management systems. For specific integration requirements, contact our team to discuss your current tech stack and how we can connect the platforms.

PLATFORM

Features & Daily Operations

Every scan creates a timestamped digital record. When linen is handed from a hotel to a laundry — and returned — both parties confirm quantities via the system. Any discrepancy between dispatched and returned counts is flagged immediately. Instead of arguing over numbers, both sides refer to the same auditable data trail.
After a linen delivery or return, customers receive a QR code linked to that transaction. Scanning it confirms the exact items received and creates a shared, tamper-proof record for both the hotel and laundry. This eliminates paper dockets and ensures both parties are always aligned on quantities.
Yes. Commercial laundries operating multiple hotel contracts can manage each client separately from a single Dobi Pro dashboard. Linen counts, histories, and reports are kept distinct per client — making it easy to handle billing, accountability, and reporting for each property independently.
Yes. Dobi Pro’s dashboard is cloud-based and accessible via any web browser or mobile device. Managers and supervisors can monitor linen status, view reports, and receive alerts in real time — whether they’re on-property or off-site.

PRICING & SUPPORT

Costs & Customer Support

Pricing depends on the size of your linen inventory, number of scan points, and the scope of implementation. We offer tailored proposals rather than one-size-fits-all packages. Contact our team or book a free demo to discuss your needs and receive a custom quote.

Yes. AMAST provides dedicated post-implementation support including staff training, technical assistance, and system updates. Our team is reachable via email at enquiry@amast.com.my or by phone at +603-5888-8242.

Absolutely. We offer free product demos tailored to your operation. Our team will walk you through a live demonstration of the scanning process, the cloud dashboard, and the reporting features. Book your free demo today and see how Dobi Pro fits your workflow.

GET IN TOUCH

Still Have Questions?

Our team is happy to walk you through the platform and answer anything specific to your operation.

Typically replies within a few hours · enquiry@amast.com.my

AMAST Dobi Pro

Smart linen management for modern hospitality. Automated tracking across every stage of your laundry cycle.

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